Privacy Policy

Information we may collect

BizBet Casino may handle information that you provide directly, information created when you use the website and information received from service providers involved in operating the casino platform. The information collected depends on how you interact with the website and the services you use. We aim to collect information that is reasonably necessary for account administration, secure gaming operations, customer support and legal or regulatory obligations.

Account and contact details

When you register or communicate with support, we may handle details such as your name, date of birth, residential or contact information, login details, account preferences and messages sent to us. This information helps us create and maintain your account, provide support, confirm your instructions and communicate important service information. We may also record preferences relating to promotional messages so that marketing choices can be respected.

Identity and verification information

To help keep the platform secure, we may request identity or age verification information. This can include verification documents and information needed to assess whether an account is genuine and suitable for continued use. Verification information may be reviewed to support account security, responsible operation, fraud prevention, anti-money laundering checks and other legal obligations. Players should only provide accurate information and should use the secure methods made available for submitting documents.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, wins, losses, account balances and other transactions. Payment details may also be processed by payment providers or financial service providers. We use transaction information to process instructions, maintain accurate account records, investigate unusual activity, prevent fraud, answer payment queries and meet record-keeping obligations. We do not need to receive or retain every full payment credential when a payment provider can process that information on our behalf.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, session activity and information about how the website performs. This information can help us keep the service functioning, identify errors, improve usability, protect accounts and detect suspicious or automated activity.

How information is used

Information may be used for the purposes connected with providing and protecting the casino service. We try to use information in a way that is fair, relevant and appropriate to the reason it was collected. Depending on the circumstances, this may include the following purposes:

• Opening, administering and maintaining your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account ownership.
• Carrying out security, anti-fraud and risk checks.
• Monitoring activity to identify suspicious, prohibited or unauthorised use.
• Providing customer support and responding to questions, complaints or requests.
• Sending service messages, such as account, security or operational notifications.
• Sending marketing communications where permitted and where you have not withdrawn your consent or opted out.
• Maintaining, testing and improving the website, games and related systems.
• Meeting applicable legal, record-keeping and responsible gambling obligations.
• Protecting the rights, property, safety and security of players, the website and service providers.

Some processing may be necessary to provide a service you have requested, while other processing may be based on consent, legitimate operational needs or a legal obligation. Where consent is used for marketing, you can withdraw it at any time. Withdrawing marketing consent does not usually affect essential service communications, including messages about your account, security, transactions or changes to the service.

Sharing, security and retention

When information may be shared

Information may be shared with service providers that help operate the website and provide related services. These providers may support payment processing, identity verification, fraud prevention, technology hosting, website security, customer support, communications, analytics or technical maintenance. They are expected to handle information only for appropriate business purposes and in accordance with their service arrangements.

Information may also be disclosed where reasonably necessary to protect the platform or its users, investigate suspected fraud or misuse, respond to a valid legal request, meet an applicable obligation, resolve a dispute or support a business transfer. We do not share personal information for unrelated purposes unless permitted or required to do so. If information is handled by a provider in another country, the relevant provider may process it from that location as part of delivering its service.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and limitations on staff or provider access. No website, online transmission or storage system can be guaranteed to be completely secure. Players should keep login details confidential, use secure devices and contact support promptly if they believe an account has been accessed without permission.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this Policy, to manage an ongoing relationship, resolve disputes, protect the service or meet applicable obligations. Closing an account does not always result in immediate deletion. Some account, identity, payment and transaction records must be kept for a period required by law, even after an account has been closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

BizBet Casino may use cookies and similar technologies to help the website remember settings, maintain sessions, support security, understand website usage and improve performance. Some cookies are necessary for core functions, such as signing in or moving between pages. Other cookies may help with analytics, preferences or relevant communications.

Cookies may store information on your browser or device, but they do not necessarily identify you by name. They can be used alongside account and technical information to help provide a smoother and safer experience. Where required, choices about non-essential cookies may be presented through website settings or a consent tool.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block future cookies or receive a notification before a cookie is stored. If you block necessary cookies, some account or website functions may not work correctly. Browser settings are controlled by you, so the available options may vary between devices and browsers.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can ask us to explain how your information is handled and may request action in relation to your data. To exercise your rights, contact support@bizbetcasino.click and include enough information for us to understand and verify your request.

• Access your personal information and receive an explanation of how it is being used.
• Correct information that is inaccurate, incomplete or out of date.
• Delete your information where there is no valid reason for it to be retained.
• Withdraw consent to marketing communications or change your marketing preferences.
• Ask questions about the handling, sharing or security of your information.

For your protection, we may need to confirm your identity before completing a request. We may also ask for clarification if a request is unclear. A request to delete information may be limited where records must be retained for legal, security, fraud-prevention, dispute-resolution or transaction-record purposes. If deletion is not possible, we will aim to explain the relevant reason in general terms. Opting out of marketing will not stop essential account or service communications.

We may update this Privacy Policy when our services, technology or privacy practices change. The current version will be made available on the website, and important changes may be communicated through an appropriate account or service message. Players should review this page from time to time so they understand the information practices that apply when they use BizBet Casino.